Responsible Gaming

Understanding Responsible Gaming

Responsible gaming involves making informed choices about gambling activities and recognizing when gambling may be becoming problematic. It encompasses the following principles:

• Viewing gambling as entertainment, not as a way to make money
• Setting and adhering to time and monetary limits
• Balancing gambling with other leisure activities
• Avoiding gambling when under emotional distress
• Understanding the odds and accepting that losses are part of the experience

Recognizing Problem Gambling

Problem gambling occurs when gambling activities begin to negatively impact various aspects of a person's life. Some warning signs include:

• Spending more time or money on gambling than intended
• Neglecting work, relationships, or personal responsibilities due to gambling
• Gambling to escape problems or relieve feelings of anxiety or depression
• Lying about gambling activities or hiding them from others
• Attempting to recoup losses by gambling more ("chasing losses")
• Borrowing money or selling possessions to fund gambling
• Feeling irritable or restless when trying to cut down on gambling

If you or someone you know is experiencing these signs, we encourage seeking help through the resources provided below.

Our Responsible Gaming Initiatives

Lurevalo Casino Hotel has implemented numerous measures to promote responsible gaming:

Staff Training

All our casino employees receive comprehensive training on responsible gaming practices, problem gambling identification, and appropriate intervention strategies. Our staff are equipped to provide information and assistance to guests who may be experiencing gambling-related issues.

Information and Resources

We provide accessible information about responsible gaming throughout our casino hotel. This includes brochures, signage, and digital resources explaining responsible gaming practices, signs of problem gambling, and available support services.

Self-Exclusion Program

We offer a voluntary self-exclusion program for individuals who wish to restrict their access to our gaming facilities. Participants in this program are prohibited from entering the casino floor and are removed from our marketing communications. Self-exclusion periods can range from six months to a lifetime, based on individual preferences.

Betting Limits

We provide options for guests to set personal limits on their gambling activities, including time and monetary restrictions. Our systems are designed to help enforce these self-imposed limits.

Responsible Advertising

All our marketing and advertising materials adhere to responsible gaming principles. We avoid targeting vulnerable populations and include responsible gaming messages in our communications.

Alcohol Service Monitoring

Our staff are trained to monitor alcohol consumption and may restrict gambling activities for guests showing signs of intoxication, as this can impair judgment and lead to irresponsible gambling decisions.

Support Resources

Lurevalo Casino Hotel is committed to providing access to support services for those affected by problem gambling:

On-Site Support

Our Responsible Gaming Office is available 24/7 to provide confidential assistance, information, and referrals to appropriate support services. Located near the casino entrance, our trained staff can help guests access the resources they need.

National Helplines

Support Groups

Professional Counseling

We maintain relationships with local certified counselors and treatment centers specializing in problem gambling. Our Responsible Gaming Office can provide referrals to these services upon request.

Tips for Responsible Gaming

We encourage all our guests to follow these guidelines for a safe and enjoyable gaming experience:

• Set a budget before you start playing and stick to it
• Set time limits for your gambling activities
• Take regular breaks from gambling
• Don't gamble when feeling stressed, depressed, or emotionally vulnerable
• Don't chase losses or view gambling as a way to recover financial losses
• Balance gambling with other entertainment activities
• Don't gamble with borrowed money
• Don't gamble while under the influence of alcohol or drugs
• Remember that gambling outcomes are determined by chance

Protecting Minors

Lurevalo Casino Hotel strictly enforces age restrictions for gambling activities. All guests must be at least 21 years of age to enter the casino floor, and we conduct rigorous ID verification to ensure compliance. We also prohibit leaving minors unattended on hotel premises while parents or guardians are gambling.

Our marketing materials are never directed at individuals under the legal gambling age, and we take measures to ensure our advertising does not appeal to minors.

Contact Us

If you have any questions or concerns about our responsible gaming policies or need assistance, please don't hesitate to contact our Responsible Gaming Office: