Standard Reservations
- Free cancellation up to 48 hours before check-in
- Cancellations within 48 hours: One night's room charge
- No-shows: Full stay charge applies
- Early departures: Subject to full stay charge
Last updated: January 1, 2025
At Lurevalo Casino Hotel, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while maintaining our commitment to exceptional service.
Special Event Periods
- 72-hour cancellation policy applies
- Full payment required at booking
- Non-refundable during major events
- Date changes subject to availability
Group Bookings
- Custom cancellation terms apply
- Deposit required at booking
- 30-day cancellation notice required
- Partial cancellations evaluated individually
Package Reservations
- Non-refundable components clearly identified
- Casino credit non-transferable
- Show tickets non-refundable
- Spa appointments: 24-hour notice required
Modification Policy
- Date changes subject to availability
- Rate differences may apply
- Season restrictions may affect modifications
- Multiple changes may incur fees
Refund Process
- Processed to original payment method
- Allow 5-7 business days
- International refunds may take longer
- Credit card holds released within 7 days
Force Majeure
Special considerations for cancellations due to:
- Natural disasters
- Government travel restrictions
- Severe weather conditions
- Other extraordinary circumstances
How to Cancel
Reservations can be cancelled through:
- Online booking portal
- Email to [email protected]
- Phone: +1 (555) 987-6543
- In-person at front desk
Contact Information
For questions about cancellations, please contact our reservations team: