Last updated: January 1, 2025
At Lurevalo Casino Hotel, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel, use our website, or interact with our services.
Information We Collect
Personal Information
- Name, email address, and contact information
- Date of birth and government-issued ID (for gaming compliance)
- Payment information and transaction history
- Loyalty program participation and gaming preferences
- Hotel stay history and preferences
- Dietary restrictions and special requests
Automatically Collected Information
- Device information and IP address
- Browser type and settings
- Website usage data and interaction patterns
- Location data (if enabled)
How We Use Your Information
- Provide and improve our services
- Process reservations and transactions
- Comply with gaming regulations and legal requirements
- Personalize your experience
- Send promotional communications (with consent)
- Maintain security and prevent fraud
- Analyze and improve our operations
Information Sharing
We may share your information with:
- Service providers and business partners
- Gaming regulatory authorities
- Law enforcement when required by law
- Financial institutions for payment processing
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Regular security assessments
- Employee training on data protection
- Access controls and monitoring
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent where applicable
Contact Us
For privacy-related inquiries or to exercise your rights, please contact our Privacy Officer:
